Overview

Many KUSAM pieces are made in limited quantities, and some designs may not be available again once sold. We want you to love what you order — if something isn't right, please get in touch and we'll do our best to help.

Eligibility Window

Returns may be requested within 2 days of delivery, subject to the conditions below.

Condition Requirements

To be eligible, an item must be unworn, in its original condition, with all tags and packaging intact. Items showing signs of wear, alteration, or damage not caused by us may not qualify for a return.

Unboxing & Inspection Video Requirement

An unboxing/opening video is mandatory for any return request. No return will be accepted without valid video proof.

To help us assess and verify any return request fairly, we require a continuous, unedited video recorded at the time you open your order:

• Start recording before opening the package, and film the sealed package and its packaging or seal clearly.
• Continue recording as you open the package, and inspect the jewellery on camera for any defect, damage, or quality issue.
• If you notice an issue, keep recording while you examine the item, and verbally explain or comment on the issue in the video.
• The video should clearly show both the product and the specific issue being reported.

A return is accepted only where a genuine product defect, damage, or quality issue is identified and supported by this unboxing and inspection video — recording a video does not, by itself, guarantee that a return will be accepted, as the issue reported must be verified by our team. If the jewellery is found to be in proper condition with no qualifying defect or quality issue, the return will not be accepted.

Please keep this video safe and be ready to share it with us when you contact us about a return.

Non-Returnable Items

Certain items may be non-returnable, including made-to-order, personalised or limited pieces. Exceptions may be considered after discussion and approval.

How to Initiate a Return

Write to us at info@kusamfcj.in with your order reference, the reason for your return, and your unboxing and inspection video (see above), and our team will guide you through the next steps.

Refunds

Once a return is received and inspected, approved refunds will be issued to the original payment method within 7 working days.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us as soon as possible with your unboxing and inspection video showing the issue — we'll make it right.

Questions

Have a question before you order? Visit our FAQ or write to us at info@kusamfcj.in.