No — you can check out as a guest with just your name, contact details and delivery address. Creating an account simply lets you save addresses, track orders, and check out faster next time.

All payments are processed securely through Razorpay, which supports major credit and debit cards, UPI, net banking, and popular wallets. KUSAM never stores your card details.

Shipping is free on orders of ₹1,999 and above. Below that, a flat shipping fee of ₹99 applies, calculated automatically at checkout.

If you checked out as a guest, use Order Tracking with your order reference and the email or phone number you checked out with. If you're signed in, your full order history is available under My Account.

Yes — signed-in customers can save multiple addresses to their address book and choose between them at checkout, or add a new one at any time.

Please see our Return Policy for eligibility, then get in touch with us — our team will guide you through the next steps.

Yes. Checkout runs over a secure connection and payment is handled entirely by Razorpay — your card or bank details are never seen or stored by KUSAM. See our Privacy Policy for more detail.